Amazon Connect is a Cloud-Based Call Center You Can Launch ‘Within Minutes’

By LeadsConAdminApril 3, 2017

On Tuesday, Amazon launched Amazon Connect, a new cloud-based contact center service that could make it easier and faster for a company to deploy a scalable call center. According to a press release announcing Connect, it is based on the same technology Amazon uses for its customer service. While the terms "cloud-based" and "as-a-service" aren't typically associated with a call center, that seems to be what Amazon is getting at with Connect.

Read More at Techrepublic

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