A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management. Imagine having to balance operational costs, customer experience, agent retention, and revenue growth-Contact center managers
8 Strategies for Effective Contact Center Management
Other Stories You Might Like
Why Marketers Use Call Tracking Software
October 23, 2019, 8:00 am
Top Metrics That Measure Inbound Call Center Performance
September 12, 2019, 8:00 am
Making Your Entire Organization Part of the Unified Customer Experience
May 22, 2019, 8:00 am
Contact Center AI – What’s Out There?
February 21, 2019, 12:00 pm
How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, 8:00 am
How Innovative Technologies Are Making Customer Interactions Human Again
January 24, 2019, 8:00 am
TCPA News for Telemarketers
November 27, 2018, 8:00 am
Is Voice-Driven Data Capture Part of Your CX Strategy?
November 14, 2018, 12:00 pm
For a Better Contact Center, Build a Better Culture
August 14, 2018, 8:00 am
Allstate’s ‘Digital Colleague’ Amelia Answers Questions For Call Center Reps
April 3, 2018, 8:00 am
