Amelia uses branches of artificial intelligence such as deep learning and natural language processing, says IPSoft. Allstate Insurance Co.s 350 call center employees are turning to a quick-thinking colleague named Amelia to help them solve customer inquiries faster and more efficiently. Amelia is a AI-powered chatbot designed to help Allstate employees by answering questions via an instant message platform on their desktops.Allstate’s ‘Digital Colleague’ Amelia Answers Questions For Call Center Reps
Amelia uses branches of artificial intelligence such as deep learning and natural language processing, says IPSoft. Allstate Insurance Co.s 350 call center employees are turning to a quick-thinking colleague named Amelia to help them solve customer inquiries faster and more efficiently. Amelia is a AI-powered chatbot designed to help Allstate employees by answering questions via an instant message platform on their desktops.
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