Amazon Connect is a Cloud-Based Call Center You Can Launch ‘Within Minutes’

By LeadsConAdminApril 3, 2017

On Tuesday, Amazon launched Amazon Connect, a new cloud-based contact center service that could make it easier and faster for a company to deploy a scalable call center. According to a press release announcing Connect, it is based on the same technology Amazon uses for its customer service. While the terms "cloud-based" and "as-a-service" aren't typically associated with a call center, that seems to be what Amazon is getting at with Connect.

Read More at Techrepublic

Other Stories You Might Like

Why Marketers Use Call Tracking Software
October 23, 2019, 8:00 am

Top Metrics That Measure Inbound Call Center Performance
September 12, 2019, 8:00 am

Making Your Entire Organization Part of the Unified Customer Experience
May 22, 2019, 8:00 am

Call Generation: Acquiring Quality Leads at Scale
April 9, 2019, 11:49 am

Contact Center AI – What’s Out There?
February 21, 2019, 12:00 pm

How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, 8:00 am

How Innovative Technologies Are Making Customer Interactions Human Again
January 24, 2019, 8:00 am

How to Improve Call Center Customer Satisfaction With Live Chat
December 3, 2018, 8:00 am

FCC Seeks Public Comment On TCPA’s Autodialer Definition After Ninth Circuit Decision
October 15, 2018, 8:00 am

Don’t Hang Up on the Phone as a Generator of Health Insurance Leads
August 21, 2018, 8:00 am

© 2019 Access Intelligence, LLC – All Rights Reserved. ||