The Call Center is Experiencing Critical Strategy Failure

By LeadsConAdminJune 19, 2015

Calling into a call center, for many these days, is often regarded as a mixed blessing. With such strong emotion surrounding the call center as we know it, it's not a surprise that it should be closely analyzed to figure out where it's going wrong, and right. A new report from the Mattersight Corporation suggests that the call center has some serious strategy problems these days, and fixing these are vital to overall operations.

Read More at TMCnet

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