Why Marketers Use Call Tracking Software
October 23, 2019, by LeadsConAdmin
Digital marketers in Lead Generation have an exceedingly complicated job to do. They are often running multiple campaigns across a...
Category: Call Leads
Top Metrics That Measure Inbound Call Center Performance
September 12, 2019, by LeadsConAdmin
Your company's inbound call center is a crucial liaison between your products and services and the customers that keep you...
Making Your Entire Organization Part of the Unified Customer Experience
May 22, 2019, by LeadsConAdmin
Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...
Call Generation: Acquiring Quality Leads at Scale
April 9, 2019, by EventNotes
Call generation can be confusing, can’t it? Inbound leads, average call duration, TCPA compliance, live transfer leads — If you’re...
Realtor.com Sparks Panic Among Brokers with Move Towards Phone-Vetted Lead-Gen
April 1, 2019, by LeadsConAdmin
Brokers across the country are deeply concerned by Realtor.com's latest lead generation move, after learning that the company plans to...
Contact Center AI – What’s Out There?
February 21, 2019, by LeadsConAdmin
As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...
How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, by LeadsConAdmin
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...
How Innovative Technologies Are Making Customer Interactions Human Again
January 24, 2019, by LeadsConAdmin
Think about the last time you dialed a customer support line. Perhaps you pressed button after button only to realize...
How to Best Use an Answering Service to Convert Those After-Hour Calls You’ve Been Missing
December 12, 2018, by LeadsConAdmin
Having somebody available to pick up the phone after hours may be worth every penny you pay. A constant push...
How to Improve Call Center Customer Satisfaction With Live Chat
December 3, 2018, by LeadsConAdmin
If you've ever asked somebody to describe their customer support experience with a company's call center, there's a good chance...
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