Category: Call Leads

TCPA News for Telemarketers

November 27, 2018, by LeadsConAdmin

Following the ACA International decision from the D.C. Circuit, it was a matter of when, not if. The deepening splits of opinion regarding...

Is Voice-Driven Data Capture Part of Your CX Strategy?

November 14, 2018, by LeadsConAdmin

  Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX...

FCC Seeks Public Comment On TCPA’s Autodialer Definition After Ninth Circuit Decision

October 15, 2018, by LeadsConAdmin

On October 3, the Federal Communications Commission (FCC) released a Public Notice[1] seeking comment on the meaning of an automatic...

Don’t Hang Up on the Phone as a Generator of Health Insurance Leads

August 21, 2018, by aiwpadmin

By John Egan Alexander Graham Bell famously made the first phone call in 1876. While Bell is no longer with...

Why Getting Them on the Phone Is Harder Than Ever

August 15, 2018, by aiwpadmin

By Michael Foster On the one side, there are debt collectors trying to reach debtors and get outstanding and defaulted...

For a Better Contact Center, Build a Better Culture

August 14, 2018, by aiwpadmin

By Eric Schaal A superior customer experience doesn’t begin and end at the point of sale. Customers may need help...

Phonexa Introduces Free Third-Party API Integrations

August 13, 2018, by aiwpadmin

By John Egan     Phonexa, a provider of technology platforms for tracking web leads and call leads, is taking on...

8 Strategies for Effective Contact Center Management

July 24, 2018, by LeadsConAdmin

 A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact...

Gamification in EDU Contact Centers: Why Agent Leaderboards Work

June 12, 2018, by Frank Healy

Games have been an integral part of life throughout history as a way to pass the time in an entertaining,...

Court Applies Recent D.C. Circuit Decision and Grants Summary Judgment in Favor of TCPA Defendant

May 8, 2018, by Richard Newman

The District of Nevada recently applied the D.C. Circuit’s decision in ACA International v. FCC and granted summary judgment in...

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