Category: Call Leads

What Are the Causes of Call Center Attrition?

April 16, 2018, by LeadsConAdmin

 Call centers spend a lot of time and money on the rotating flux of new hires. Stress overloads and low...

Allstate’s ‘Digital Colleague’ Amelia Answers Questions For Call Center Reps

April 3, 2018, by LeadsConAdmin

 Amelia uses branches of artificial intelligence such as deep learning and natural language processing, says IPSoft. Allstate Insurance Co.s 350...

Lead Generation and the EBR Exception to the Telemarketing Sales Rule

January 8, 2018, by Richard Newman

In February of 2008, Congress passed the Do-Not-Call Registry Fee Extension Act of 2007 requiring a biennial report on the...

Virtual Assistants Could Generate $7.7B by 2025

January 3, 2018, by LeadsConAdmin

 Virtual digital assistants are poised to see rapid adoption in the enterprise, according to Tractica. A new report from the...

Ways to Enhance Performance in the Call Center

November 23, 2017, by LeadsConAdmin

 Keeping call center attrition down and retention up is a trying and daunting task for management. Agents can get overwhelmed...

Eight-Figure Settlements Continue for TCPA Disputes

November 6, 2017, by LeadsConAdmin

Multimillion-dollar settlements continue to be a popular solution to Telephone Consumer Protection Act (TCPA) class actions, as demonstrated by a...

CFPB Seeks to Ensure Workable Data Aggregation Market That Protects Consumers

October 24, 2017, by Richard Newman

The Consumer Financial Protection Bureau has recently outlined principles for protecting consumers when they authorize third-party companies to access their...

Managing Call Queues for Customer Service Call Centers

October 17, 2017, by LeadsConAdmin

Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods,...

Assessing Vicarious TCPA Liability: Your Telemarketing Contracts Matter

August 28, 2017, by Richard Newman

Vicarious liability is a doctrine that imposes responsibility upon one person/entity for the failure of another, with whom the person/entity...

How to Manage Dwindling Agent Numbers

June 28, 2017, by LeadsConAdmin

At some point throughout a call center's lifespan, it will undoubtedly go through a period of time where it's short-staffed....

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