Category: Customer Experience

10 Effective Strategies To Improve Customer Loyalty

June 11, 2019, by Mary Hunter

Every business owner should always strive to establish good relationships with their customers. The brand should inspire loyalty and be...

Strategic Growth Marketing Can Help Your Business Reach Three Goals

June 6, 2019, by LeadsConAdmin

Often referred to as growth hacking, growth marketing is one of the latest marketing tactics that businesses are using to...

Making Your Entire Organization Part of the Unified Customer Experience

May 22, 2019, by LeadsConAdmin

Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...

Kim Weisensee Brown on Data & Human Connections in Marketing

January 17, 2019, by LeadsConAdmin

Chief Marketer talked with Kim Weisensee Brown, director of marketing at the American Medical Association Insurance Group and founder of...

Q&A: Kenneth Kinney on Guiding the Customer Journey

January 11, 2019, by LeadsConAdmin

Brands today have more data and marketing channels than ever, which can be both a blessing and a curse when...

Building your Business Growth Strategy Around Customer Value Creation

December 18, 2018, by LeadsConAdmin

Every business success revolves around its customers. The product or the service that a business has to offer must meet...

Is Voice-Driven Data Capture Part of Your CX Strategy?

November 14, 2018, by LeadsConAdmin

  Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX...

For a Better Contact Center, Build a Better Culture

August 14, 2018, by aiwpadmin

By Eric Schaal A superior customer experience doesn’t begin and end at the point of sale. Customers may need help...

Top 5 Customer Communications Trends in 2018

June 26, 2018, by LeadsConAdmin

 Are you staying on top of this year's top customer communication trends? If you answered yes, congratulations! There's no need...

How to Become a More Customer-Centric Business in 5 Steps

March 8, 2018, by LeadsConAdmin

 Focusing on your customers will help your business grow in all areas. Customer centric businesses invest the whole team focus...

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