Category: Customer Service

Why Your Business Needs Multichannel Marketing?

September 17, 2019, by Dwayne Charrington

Multichannel shoppers spend three times more than single-channel shoppers. The world of advertising and marketing is always evolving. Just a...

Kim Weisensee Brown on Data & Human Connections in Marketing

January 17, 2019, by LeadsConAdmin

Chief Marketer talked with Kim Weisensee Brown, director of marketing at the American Medical Association Insurance Group and founder of...

Top 5 Customer Communications Trends in 2018

June 26, 2018, by LeadsConAdmin

 Are you staying on top of this year's top customer communication trends? If you answered yes, congratulations! There's no need...

How to Become a More Customer-Centric Business in 5 Steps

March 8, 2018, by LeadsConAdmin

 Focusing on your customers will help your business grow in all areas. Customer centric businesses invest the whole team focus...

Virtual Assistants Could Generate $7.7B by 2025

January 3, 2018, by LeadsConAdmin

 Virtual digital assistants are poised to see rapid adoption in the enterprise, according to Tractica. A new report from the...

Speech Analytics Meets Manual Human Review

March 14, 2017, by Ryan Stomel

In this day and age, where customers readily switch companies unless they get the experience they want, forward-thinking companies know...

The Importance of Customer Insight

December 19, 2016, by Kevin May

Henry Ford was a smart man. He built a company that revolutionized an industry that transformed the lives of countless...

The Online Experience: Meeting Consumers Where They Are, On Their Terms

February 18, 2016, by Rajesh Bhat

There was a time for consumers when the process of becoming aware of a product or service, understanding whether or...

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