Why Your Business Needs Multichannel Marketing?
September 17, 2019, by Dwayne Charrington
Multichannel shoppers spend three times more than single-channel shoppers. The world of advertising and marketing is always evolving. Just a...
Category: Customer Service
Kim Weisensee Brown on Data & Human Connections in Marketing
January 17, 2019, by LeadsConAdmin
Chief Marketer talked with Kim Weisensee Brown, director of marketing at the American Medical Association Insurance Group and founder of...
Top 5 Customer Communications Trends in 2018
June 26, 2018, by LeadsConAdmin
Are you staying on top of this year's top customer communication trends? If you answered yes, congratulations! There's no need...
How to Become a More Customer-Centric Business in 5 Steps
March 8, 2018, by LeadsConAdmin
Focusing on your customers will help your business grow in all areas. Customer centric businesses invest the whole team focus...
Virtual Assistants Could Generate $7.7B by 2025
January 3, 2018, by LeadsConAdmin
Virtual digital assistants are poised to see rapid adoption in the enterprise, according to Tractica. A new report from the...
Speech Analytics Meets Manual Human Review
March 14, 2017, by Ryan Stomel
In this day and age, where customers readily switch companies unless they get the experience they want, forward-thinking companies know...
The Importance of Customer Insight
December 19, 2016, by Kevin May
Henry Ford was a smart man. He built a company that revolutionized an industry that transformed the lives of countless...
The Online Experience: Meeting Consumers Where They Are, On Their Terms
February 18, 2016, by Rajesh Bhat
There was a time for consumers when the process of becoming aware of a product or service, understanding whether or...
