As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech industry giants like Microsoft, Google and Amazon, as well as smaller companies of all types, are already devoting resources and time to develop AI for the future. Unsurprisingly, the enthusiasm of AI has spilled over to customer experience (CX) in the hope of improving call center efficiency.
Contact Center AI – What’s Out There?
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