How to Manage Dwindling Agent Numbers

By LeadsConAdminJune 28, 2017

At some point throughout a call center's lifespan, it will undoubtedly go through a period of time where it's short-staffed. This may be due to a number of reasons: high agent turnover rates, difficultly finding people who even want to work in a call center, summer vacations, family emergencies, etc.

Read More at TMCnet

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