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Tuesday | March 31

9:00 AM – 9:45 AM
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The State of the Industry: Surveying Customer Acquisition Today

Room: Concorde Ballrooms B&C
Sponsored by PX - Session details forthcoming!
9:45 AM – 10:30 AM
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Keynote: The Infinite Funnel: Untangling the Messy Web of Modern Consumer Journeys with Seth van der Swaagh, Google

Room: Concorde Ballrooms B&C
Rapid increases in technology and access to information have made consumers more curious, demanding, and impatient than ever. And boy what a mess this has made for marketers. Shopping and purchase behavior used to follow a neat and predictable linear flow. But now consumers move along a seemingly infinite array of purchase paths, resembling more a tangled web than any traditional marketing funnel. This change has been rapid, and is only becoming more complex. We'll talk about what this means for lead gen marketing and how savvy marketers can ensure they continue to connect with consumers in all the moments that matter.

 
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10:30 AM – 11:10 AM
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Keynote: Missed Audience, Missed Opportunities: Engaging Disabled Consumers

Room: Concorde Ballrooms B&C
Sponsored by Accessibility Shield - More than one billion consumers are living with a disability—nearly one in five in the U.S. alone. It’s a staggering figure, encompassing an audience with tremendous spending power that not only buys differently but also interacts with marketing differently—a fact that has emerged as a much more significant legal concern for brands. Come learn about one of the biggest consumer segments marketers aren’t engaging with as we’re joined by Mandy Harvey, America’s Got Talent Golden Buzzer Winner and global disability advocate. Hearing impaired since college, Mandy will share her own heartfelt story as she illustrates the challenges faced by those who cannot consume content the same way so many others do. She’ll open your eyes to the audience, the nuances of connecting with it, and to Accessibility Shield, whose mission is to make digital content accessible for all. Get inspired to refocus marketing on this missed market. Mandy will be joined by Jason McKee from Accessibility Shield and Kenneth Kinney from Ai Media Group and "A Shark's Perspective" - Podcast.

 
Presented By:
  • Mandy Harvey, America's Got Talent Golden Buzzer Winner, Mandy Harvey Music
  • Jason McKee, CMO, Accessibility Shield
  • Kenneth Kinney, VP of Marketing and Digital Strategy and host of "A Shark's Perpsective" podcast, Ai Media Group

Wednesday | April 1

9:00 AM – 9:15 AM
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Titans of Lead Gen

Room: Concorde Ballrooms B&C
New! This year we're shining the industry's first recognition spotlight on the top lead generation professionals. We'll name names when we honor the leaders making a splash in the industry and recognize them for their successes and innovative thinking. Winners will be inducted into our first-ever Hall of Fame live.
9:20 AM – 10:05 AM
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Keynote: Entitled Consumers Are a Threat to Your Business – Unless You Make Them An Opportunity with Dave Frankland, “Marketing to the Entitled Consumer”

Room: Concorde Ballrooms B&C
Today’s consumers have unreasonable expectations of your brand. They expect you to know everything about them — who they are, what they want and why — and to deliver it at the exact moment they need it. But ad saturation, irrelevant messages and inbox clutter make them resent everything marketers do. Your only path to success is to meet those unreasonable expectations. But, engaging with these entitled consumers demands a new strategy, and whether you call it customer-centricity, customer experience, consumer-first marketing or some other buzzword, one thing is certain — traditional approaches just won’t cut it. Learn from Dave Frankland, author of “Marketing to the Entitled Consumer” about the different dimensions and segments of entitled consumers, how to engage with them and how to turn their unreasonable expectations into lasting relationships.
 
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