Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they dial into a call center. That’s changing, though. The modern contact center is still the lead in a mission to deliver a positive customer experience, but the evolution of communications technology and the emergence of unified communications have provided agents the support of their entire organizations.
Making Your Entire Organization Part of the Unified Customer Experience
By LeadsConAdminMay 22, 2019
Other Stories You Might Like
Strategic Growth Marketing Can Help Your Business Reach Three Goals
June 6, 2019, 8:00 am
Contact Center AI – What’s Out There?
February 21, 2019, 12:00 pm
How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, 8:00 am
Kim Weisensee Brown on Data & Human Connections in Marketing
January 17, 2019, 12:00 pm
Q&A: Kenneth Kinney on Guiding the Customer Journey
January 11, 2019, 8:00 am
Building your Business Growth Strategy Around Customer Value Creation
December 18, 2018, 12:00 pm
How to Improve Call Center Customer Satisfaction With Live Chat
December 3, 2018, 8:00 am
Is Voice-Driven Data Capture Part of Your CX Strategy?
November 14, 2018, 12:00 pm
For a Better Contact Center, Build a Better Culture
August 14, 2018, 8:00 am
8 Strategies for Effective Contact Center Management
July 24, 2018, 8:00 am