Study: Warmer Call Center Greetings Translate to Higher Sales

By LeadsConAdminMarch 22, 2016

Drilling down, the analysis found that just by improving the way agents answer phones, companies could generate millions more in annual sales: "If a large call center increases the frequency of beginning with a warm greeting even slightly, that means another $20 million in incremental annualized revenue," it said.

Read More at TMCnet

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