Making Your Entire Organization Part of the Unified Customer Experience
May 22, 2019, by LeadsConAdmin
Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...
Tag: Call Center
Contact Center AI – What’s Out There?
February 21, 2019, by LeadsConAdmin
As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...
How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, by LeadsConAdmin
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...
How to Improve Call Center Customer Satisfaction With Live Chat
December 3, 2018, by LeadsConAdmin
If you've ever asked somebody to describe their customer support experience with a company's call center, there's a good chance...
What Are the Causes of Call Center Attrition?
April 16, 2018, by LeadsConAdmin
Call centers spend a lot of time and money on the rotating flux of new hires. Stress overloads and low...
Managing Call Queues for Customer Service Call Centers
October 17, 2017, by LeadsConAdmin
Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods,...
Amazon Connect is a Cloud-Based Call Center You Can Launch ‘Within Minutes’
April 3, 2017, by LeadsConAdmin
On Tuesday, Amazon launched Amazon Connect, a new cloud-based contact center service that could make it easier and faster for...
The Call Center Environment
March 16, 2017, by LeadsConAdmin
Special Contribution by Ryan Stomel, CEO, Call CriteriaWhat are the key components of a successful business call center environment? We’ve...
What’s New in Call Center Technology?
February 16, 2017, by aiwpadmin
By John Egan Virtual and seamless. Those are two of the key trends Joe Laskowski is spotting when it comes...
