Tag: Call Center

Making Your Entire Organization Part of the Unified Customer Experience

May 22, 2019, by LeadsConAdmin

Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...

Contact Center AI – What’s Out There?

February 21, 2019, by LeadsConAdmin

As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...

How Advanced Analytics Can Help Contact Centers Put the Customer First

February 7, 2019, by LeadsConAdmin

Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...

How to Improve Call Center Customer Satisfaction With Live Chat

December 3, 2018, by LeadsConAdmin

If you've ever asked somebody to describe their customer support experience with a company's call center, there's a good chance...

What Are the Causes of Call Center Attrition?

April 16, 2018, by LeadsConAdmin

 Call centers spend a lot of time and money on the rotating flux of new hires. Stress overloads and low...

Managing Call Queues for Customer Service Call Centers

October 17, 2017, by LeadsConAdmin

Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods,...

Amazon Connect is a Cloud-Based Call Center You Can Launch ‘Within Minutes’

April 3, 2017, by LeadsConAdmin

On Tuesday, Amazon launched Amazon Connect, a new cloud-based contact center service that could make it easier and faster for...

The Call Center Environment

March 16, 2017, by LeadsConAdmin

Special Contribution by Ryan Stomel, CEO, Call CriteriaWhat are the key components of a successful business call center environment? We’ve...

What’s New in Call Center Technology?

February 16, 2017, by aiwpadmin

By John Egan   Virtual and seamless. Those are two of the key trends Joe Laskowski is spotting when it comes...

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