Why Marketers Use Call Tracking Software
October 23, 2019, by LeadsConAdmin
Digital marketers in Lead Generation have an exceedingly complicated job to do. They are often running multiple campaigns across a...
Tag: Call Leads
Top Metrics That Measure Inbound Call Center Performance
September 12, 2019, by LeadsConAdmin
Your company's inbound call center is a crucial liaison between your products and services and the customers that keep you...
Call Generation: Acquiring Quality Leads at Scale
April 9, 2019, by EventNotes
Call generation can be confusing, can’t it? Inbound leads, average call duration, TCPA compliance, live transfer leads — If you’re...
Contact Center AI – What’s Out There?
February 21, 2019, by LeadsConAdmin
As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...
How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, by LeadsConAdmin
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...
How Innovative Technologies Are Making Customer Interactions Human Again
January 24, 2019, by LeadsConAdmin
Think about the last time you dialed a customer support line. Perhaps you pressed button after button only to realize...
How to Improve Call Center Customer Satisfaction With Live Chat
December 3, 2018, by LeadsConAdmin
If you've ever asked somebody to describe their customer support experience with a company's call center, there's a good chance...
FCC Seeks Public Comment On TCPA’s Autodialer Definition After Ninth Circuit Decision
October 15, 2018, by LeadsConAdmin
On October 3, the Federal Communications Commission (FCC) released a Public Notice[1] seeking comment on the meaning of an automatic...
Don’t Hang Up on the Phone as a Generator of Health Insurance Leads
August 21, 2018, by aiwpadmin
By John Egan Alexander Graham Bell famously made the first phone call in 1876. While Bell is no longer with...
Why Getting Them on the Phone Is Harder Than Ever
August 15, 2018, by aiwpadmin
By Michael Foster On the one side, there are debt collectors trying to reach debtors and get outstanding and defaulted...
