Tag: Call Leads

Why Marketers Use Call Tracking Software

October 23, 2019, by LeadsConAdmin

Digital marketers in Lead Generation have an exceedingly complicated job to do. They are often running multiple campaigns across a...

Top Metrics That Measure Inbound Call Center Performance

September 12, 2019, by LeadsConAdmin

 Your company's inbound call center is a crucial liaison between your products and services and the customers that keep you...

Call Generation: Acquiring Quality Leads at Scale

April 9, 2019, by EventNotes

Call generation can be confusing, can’t it? Inbound leads, average call duration, TCPA compliance, live transfer leads — If you’re...

Contact Center AI – What’s Out There?

February 21, 2019, by LeadsConAdmin

As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...

How Advanced Analytics Can Help Contact Centers Put the Customer First

February 7, 2019, by LeadsConAdmin

Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...

How Innovative Technologies Are Making Customer Interactions Human Again

January 24, 2019, by LeadsConAdmin

Think about the last time you dialed a customer support line. Perhaps you pressed button after button only to realize...

How to Improve Call Center Customer Satisfaction With Live Chat

December 3, 2018, by LeadsConAdmin

If you've ever asked somebody to describe their customer support experience with a company's call center, there's a good chance...

FCC Seeks Public Comment On TCPA’s Autodialer Definition After Ninth Circuit Decision

October 15, 2018, by LeadsConAdmin

On October 3, the Federal Communications Commission (FCC) released a Public Notice[1] seeking comment on the meaning of an automatic...

Don’t Hang Up on the Phone as a Generator of Health Insurance Leads

August 21, 2018, by aiwpadmin

By John Egan Alexander Graham Bell famously made the first phone call in 1876. While Bell is no longer with...

Why Getting Them on the Phone Is Harder Than Ever

August 15, 2018, by aiwpadmin

By Michael Foster On the one side, there are debt collectors trying to reach debtors and get outstanding and defaulted...

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