Tag: Call Marketing

Why Marketers Use Call Tracking Software

October 23, 2019, by LeadsConAdmin

Digital marketers in Lead Generation have an exceedingly complicated job to do. They are often running multiple campaigns across a...

Top Metrics That Measure Inbound Call Center Performance

September 12, 2019, by LeadsConAdmin

 Your company's inbound call center is a crucial liaison between your products and services and the customers that keep you...

How Innovative Technologies Are Making Customer Interactions Human Again

January 24, 2019, by LeadsConAdmin

Think about the last time you dialed a customer support line. Perhaps you pressed button after button only to realize...

TCPA News for Telemarketers

November 27, 2018, by LeadsConAdmin

Following the ACA International decision from the D.C. Circuit, it was a matter of when, not if. The deepening splits of opinion regarding...

Is Voice-Driven Data Capture Part of Your CX Strategy?

November 14, 2018, by LeadsConAdmin

  Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX...

For a Better Contact Center, Build a Better Culture

August 14, 2018, by aiwpadmin

By Eric Schaal A superior customer experience doesn’t begin and end at the point of sale. Customers may need help...

8 Strategies for Effective Contact Center Management

July 24, 2018, by LeadsConAdmin

 A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact...

Allstate’s ‘Digital Colleague’ Amelia Answers Questions For Call Center Reps

April 3, 2018, by LeadsConAdmin

 Amelia uses branches of artificial intelligence such as deep learning and natural language processing, says IPSoft. Allstate Insurance Co.s 350...

Lead Generation and the EBR Exception to the Telemarketing Sales Rule

January 8, 2018, by Richard Newman

In February of 2008, Congress passed the Do-Not-Call Registry Fee Extension Act of 2007 requiring a biennial report on the...

Managing Call Queues for Customer Service Call Centers

October 17, 2017, by LeadsConAdmin

Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods,...

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