Why Marketers Use Call Tracking Software
October 23, 2019, by LeadsConAdmin
Digital marketers in Lead Generation have an exceedingly complicated job to do. They are often running multiple campaigns across a...
Tag: Call Marketing
Top Metrics That Measure Inbound Call Center Performance
September 12, 2019, by LeadsConAdmin
Your company's inbound call center is a crucial liaison between your products and services and the customers that keep you...
How Innovative Technologies Are Making Customer Interactions Human Again
January 24, 2019, by LeadsConAdmin
Think about the last time you dialed a customer support line. Perhaps you pressed button after button only to realize...
TCPA News for Telemarketers
November 27, 2018, by LeadsConAdmin
Following the ACA International decision from the D.C. Circuit, it was a matter of when, not if. The deepening splits of opinion regarding...
Is Voice-Driven Data Capture Part of Your CX Strategy?
November 14, 2018, by LeadsConAdmin
Customer experience (CX) research has been seeing dramatic evolution in the last decade which has, in turn, changed CX...
For a Better Contact Center, Build a Better Culture
August 14, 2018, by aiwpadmin
By Eric Schaal A superior customer experience doesn’t begin and end at the point of sale. Customers may need help...
8 Strategies for Effective Contact Center Management
July 24, 2018, by LeadsConAdmin
A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact...
Allstate’s ‘Digital Colleague’ Amelia Answers Questions For Call Center Reps
April 3, 2018, by LeadsConAdmin
Amelia uses branches of artificial intelligence such as deep learning and natural language processing, says IPSoft. Allstate Insurance Co.s 350...
Lead Generation and the EBR Exception to the Telemarketing Sales Rule
January 8, 2018, by Richard Newman
In February of 2008, Congress passed the Do-Not-Call Registry Fee Extension Act of 2007 requiring a biennial report on the...
Managing Call Queues for Customer Service Call Centers
October 17, 2017, by LeadsConAdmin
Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods,...
