Making Your Entire Organization Part of the Unified Customer Experience
May 22, 2019, by LeadsConAdmin
Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...
Tag: Contact Center
Contact Center AI – What’s Out There?
February 21, 2019, by LeadsConAdmin
As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...
How Advanced Analytics Can Help Contact Centers Put the Customer First
February 7, 2019, by LeadsConAdmin
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...
For a Better Contact Center, Build a Better Culture
August 14, 2018, by aiwpadmin
By Eric Schaal A superior customer experience doesn’t begin and end at the point of sale. Customers may need help...
8 Strategies for Effective Contact Center Management
July 24, 2018, by LeadsConAdmin
A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact...
Calibration: Driving Consistency in the Contact Center for Higher Quality Leads
May 30, 2017, by Mike Stafford
Quality is an important topic in the contact center. Building quality programs and developing Quality Assurance (QA) teams to oversee...
