Making Your Entire Organization Part of the Unified Customer Experience
May 22, 2019, by LeadsConAdmin
Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...
May 22, 2019, by LeadsConAdmin
Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they...
February 21, 2019, by LeadsConAdmin
As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Tech...
February 7, 2019, by LeadsConAdmin
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced...
August 14, 2018, by aiwpadmin
By Eric Schaal A superior customer experience doesn’t begin and end at the point of sale. Customers may need help...
July 24, 2018, by LeadsConAdmin
A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact...
May 30, 2017, by Mike Stafford
Quality is an important topic in the contact center. Building quality programs and developing Quality Assurance (QA) teams to oversee...
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