Why Call Center Scheduling Demands Automation

By LeadsConAdminNovember 14, 2016

The call center can instead improve performance and outcomes with a focus on an automated workforce optimization solution to manage call center scheduling activities. Such a tool can improve accuracy, while also optimizing schedule assignments. Managers can easily check Key Performance Indicators (KPIs) against historical data and analyze data in an integrated solution to make more informed decisions.

Read More at TMCnet

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